Last Updated: 21st January, 2024

At Koaley Group Ltd., accessible from https://koaleygroup.com, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website.

Who We Are

Koaley Group Ltd. is a tech company specializing in desktop and embedded software solutions. Our website address is https://koaleygroup.com.

Information We Collect

Personal Data

When you interact with our website, you may voluntarily provide us with personal information in the following ways:

Contact Forms: When you fill out our contact form, request a quote, or submit questions, we collect your name, email address, phone number (if provided), company name, and the content of your message.
Newsletter Subscription: If you subscribe to our newsletter, we collect your email address to send you updates and promotional materials.

Usage Data

We may collect information automatically when you visit our website:

Log Data: Your IP address, browser type, browser version, pages visited, time and date of visit, and other diagnostic data.
Cookies and Similar Technologies: We use cookies to enhance your experience on our website. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Services: Ensuring our website functions correctly and is optimised for your device.
To Communicate with You: Responding to your enquiries, providing requested information, and sending administrative information.
To Send Promotional Materials: With your consent, we may send newsletters, marketing, or promotional materials.
To Improve Our Website: Analysing data to understand how users interact with our website to enhance user experience.
Processing your data in accordance with laws and regulations is necessary to fulfill legal obligations.

Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following situations:

Service Providers: With third-party vendors who perform services on our behalf, such as website hosting, email delivery, and analytics services. These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following data protection rights:

Access and Update: You can request access to or correction of your personal data.
Deletion: You can request that we delete your personal data, subject to certain exceptions.
Opt-Out: You may opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications.

To exercise these rights, please contact us at privacy@koaleygroup.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website:

Essential Cookies: Necessary for the website to function properly.
Analytics Cookies: Help us understand how visitors interact with our website.

Your Choices Regarding Cookies:

Our website may contain links to external sites not operated by us. We have no control over their content or privacy practices and cannot accept responsibility for their policies.

Embedded Content from Other Websites

Content on our website may include embedded material (e.g., videos, images). Embedded content from other websites behaves in the same way as if you visited the other website directly. These websites may collect data about you, use cookies, and monitor your interaction with the embedded content.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to remove it.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

Contact Form Submissions: Retained for up to one year for customer service purposes.
Newsletter Subscription: Retained until you opt-out or unsubscribe.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state or country where data protection laws may differ. By providing your information, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page with an updated “Last Updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: privacy@koaleygroup.com
Phone: +254 (780) 915-185
Address: Koaley Group Ltd., P.O. BOX 32-30303 Kabiyet, Kenya.

Your privacy matters to us, and we are committed to protecting your personal information.